Okładka książki Upstream

Upstream

Nie ma jeszcze oceny, możesz być pierwszym, który ocenił!
ISBN:
9781787632745
EAN:
9781787632745
oprawa:
Miękka
Wydawca:
format:
15.5x23.5cm
język:
angielski
liczba stron:
310
rok wydania:
2020
wysyłka:
niedostępny
Wpisz e-mail, jeśli chcesz otrzymać powiadomienie o dostępności produktu
67,58
 zł
Cena detaliczna:  
83,48 zł
Produkt niedostępny
Najniższa cena z ostatnich 30 dni: 67,58
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

Brak recenzji

x
Uwaga!!!
Ten produkt jest zapowiedzią. Realizacja Twojego zamówienia ulegnie przez to wydłużeniu do czasu premiery tej pozycji. Czy chcesz dodać ten produkt do koszyka?
TAK
NIE
Oczekiwanie na odpowiedź
Dodano produkt do koszyka
Kontynuuj zakupy
Przejdź do koszyka
Oczekiwanie na odpowiedź
Wybierz wariant produktu
Dodaj do koszyka
Anuluj